Return and Refunds

Make sure you have the Return Slip and the Prepaid Return Label provided in the parcel.

1. PREPARATION

• Return your item using the bag / box it was delivered in. If you no longer have the original packaging, you can use any other bag or box of your choosing
• Clearly mark the return reason code on your return slip
• Place the items you want to return and your return slip in the parcel

2. PACKING

• Stick the prepaid return label on the parcel, and make sure that it covers the original shipping label
• Seal your return parcel securely so that it doesn’t get damaged on its way back

3. RETURN

• You can return your parcel through your local post office. 
• Remember to ask for a receipt as proof that you have returned the parcel and keep it till we have processed your return

4. REFUND

• It may take up to 14 business days for the item to get back to our warehouse
• Once we’ve received your parcel in the warehouse, we will send you a return confirmation email
• Once your return has been processed, we will issue a refund to the payment method that you chose when you made your order
• Please note that it can take several days before the money is back in your bank account, depending on the terms and policies of your bank